Support
Help with My Deen, prayer times, notifications, Quran features, My Deen Pro subscriptions and privacy settings.
My Deen Pro & purchases
If you have already purchased My Deen Pro but premium features remain locked, open:
Your App Store purchase will be checked again and an active My Deen Pro entitlement will be restored when available.
Manage your subscription
Active subscribers can manage or cancel their subscription from:
Subscription billing and cancellation are handled by the Apple App Store or Google Play.
Prayer times & Qibla
For accurate local prayer times and Qibla direction:
- Allow location access while using My Deen.
- Check your calculation method in Profile.
- Check the high-latitude setting when applicable.
Adhan notifications
If Adhan reminders are not appearing:
- Open Profile and verify the desired prayer alerts are enabled.
- Allow notifications in iOS or Android Settings.
- Check that notification sounds are enabled on your device.
Ads & privacy
My Deen Pro is ad-free. Free users may see ads only in selected, non-sacred areas of the app.
Available advertising privacy choices can be opened from:
Privacy
Read the My Deen privacy policy here:
Reporting a problem
When reporting an issue, please include:
- Your My Deen app version.
- Your device model and iOS or Android version.
- The feature you were using.
- The steps that caused the problem.
TestFlight users can also use Apple's Send Beta Feedback option.